Shipping & Returns

The dispatch takes place, if possible, from stock. If any article is not available, it will be as soon as possible delivered. We make free partial deliveries after our own discretion. If this is not wished, then contact us.

Shipping costs in Switzerland: Free shipping. Signed-for delivery Sfr. 9.00.
Forwarding expenses foreign country: A forwarding expenses lump sum of Sfr. 14.- is computed. Signed-for delivery Sfr. 20.-.
Surcharge for Orders below minimum Sfr. 50.-: we will charge Fr. 4.50.
As soon as the payment arrived, we dispatch the goods. Possible taxes go debited to the buyer. For further questions, please contact info@perlen

Payment possibilities in Switzerland:
- Payments in advance:
Raiffeisen bank Luzern: CH-6003 Luzern, account number: 44137.61, IBAN: CH21 8080 8004 7215 5795 2, PC account 60-2339-7, clearing 8120
Post office account: 60-176831-9, IBAN: CH83 0900 0000 6017 6831 9, Clearing 9000.
- Postfinance
(Yellowpay, Postcard)
- Credit Card (Visa and Mastercard)
- Cash payment: with fetches possible.
- Payment by Invoice: Possible starting from the 3. Order.

Payment possibilities outside Switzerland: At present payments in advance on further bank accounts:
EURO accounts
- Postkonto, z.Hd. Sonja Willems, IBAN:CH07 0900 0000 1519 5178 1, BIC: (Swift Code):  POFICHBEXXX, Clearing Nr. (BC): 9000
- Credit Card (Visa and Mastercard)
Bank Account in Swiss Fr.
- Raiffeisenbank Ebikon, IBAN: CH85 8120 3000 0044 1376 1

As soon as the payment arrived, we dispatch the goods. Possible taxes go debited to the buyer. For further questions, please contact info@perlen

Exchange in Case of provable production errors takes place, if these are communicated within 4 days after receipt. Returns are only accepted if you earlier contact our customer service by email and gave you a "back transmission number". Please note that many of our articles in manual work are manufactured and painted, so that these articles easily differently in size, form and colour to fail to be able. A conversion because of "You don’t like it" is in principle impossible. The costs of returns cannot be taken over for logistic reasons
Possible expenses for not fetched supplies (in particular cash-on-delivery items), respectively. Goods returned due to incomplete or wrong address specifications are charged for.

If an article should not be available, not at all or only temporary, we contact the customers for an replacement which can be selected, respectively Cancellation by email contact. If the customer cannot be contacted because of missing or invalid email address, the order stays open, until the pending article is available again, or the order will be cancelled.

Orders will be send by post office or another suitable transport enterprise.
The buyer takes the risk of transport.

The responsibility for the article selection carries excluding the customer.

Area of jurisdiction is Luzern.
Perlen-Shop, October 2003