Shipping & Returns

The dispatch takes place, if possible, from stock. If any article is not available, it will be as soon as possible delivered. We make free partial deliveries after our own discretion. If this is not wished, then contact us.

Exchange in Case of provable production errors takes place, if these are communicated within 4 days after receipt. Returns are only accepted if you earlier contact our customer service by email and gave you a "back transmission number". Please note that many of our articles in manual work are manufactured and painted, so that these articles easily differently in size, form and colour to fail to be able. A conversion because of "You don’t like it" is in principle impossible. The costs of returns cannot be taken over for logistic reasons

Shipping expenses in Switzerland: A forwarding expenses lump sum of Sfr. 4.90 (€ 3.26) computed with orders under Sfr. 100. -. Orders over net SFr. 100. - are free of postage. The cash on delivery costs are charged for.

Forwarding expenses foreign country: A forwarding expenses lump sum of Sfr. 4,90 (€ 3,26) is computed.

Surcharge for Orders below minimum Sfr. 15.-: we will charge Fr. 3.-.

Payment possibilities in Switzerland:
- Payments in advance:
Raiffeisen bank Ebikon: CH-6030 Ebikon, account number: 44137.61, PC account 60-2339-7, clearing 81203, IBAN: CH85 8120 3000 0044 1376 1
Post office account: 60-176831-9, clearing 9000
When paying with a payment slip at the post office, we ask you to at the following costs to your invoice ammount: To Fr.50.--, Fr.1.50 - up to Fr.100,-- Fr.1.80 - up to Fr.1000.-- Fr.2.35. These costs are charged to us by post!
- Postfinance
(Yellowpay, Postcard)
- Credit Card (Visa and Mastercard)
- Cash on delivery
- Cash payment
: with fetches possible.
- Payment by Invoice: Possible starting from the 3. Order.

Payment possibilities outside Switzerland: At present payments in advance on further bank accounts:
EURO accounts
Deutsche Bank in Germany, attn. Sonja Willems c/o Perlen-Shop, account number: 0207308, Bank code number: 690 700 24, IBAN: DE11 6907 0024 0020 7308 00, BIC: DEUTDEDB690
- Credit Card (Visa and Mastercard)
Bank Account in Swiss Fr.
- Raiffeisenbank Ebikon, IBAN: CH85 8120 3000 0044 1376 1

As soon as the payment arrived, we dispatch the goods. Possible taxes go debited to the buyer. For further questions, please contact info@perlen shop.ch.

Possible expenses for not fetched supplies (in particular cash-on-delivery items), respectively. Goods returned due to incomplete or wrong address specifications are charged for.

If an article should not be available, not at all or only temporary, we contact the customers for an replacement which can be selected, respectively Cancellation by email contact. If the customer cannot be contacted because of missing or invalid email address, the order stays open, until the pending article is available again, or the order will be cancelled.

Orders will be send by post office or another suitable transport enterprise.
The buyer takes the risk of transport.

The responsibility for the article selection carries excluding the customer.


Area of jurisdiction is Luzern.
Perlen-Shop, October 2003